VIP Terms of Service
Payment for Services
All cost, including emergency and/or medical costs, medication costs and food costs, incurred by Barkley Square during the care of my pet is my responsibility and shall be reimbursed to Barkley Square upon request. By completing the VIP renewal process and providing your credit card number, you hereby authorize Barkley Square to charge the aforementioned card for VIP service-related costs.
VIP Scheduling Policy
VIP visits and cancellations must be scheduled through the office at 703-329-1043 or our appointment software. The VIP program does not include walks on the federal holidays that are listed in the My Account area of our website. Barkley Square will not provide services on these days as part of its VIP program if service is not specifically booked and confirmed. Barkley Square follows the Federal Government’s Inclement Weather Policy. Any VIP visits missed due to inclement weather are not refundable. A refund will not be provided if service is cancelled before the end of the term, except in the case of the death of my pet. No credits or refunds are given for individually-cancelled VIP walks.
Medical Authorization/Power of Attorney
By completing the VIP renewal process, you hereby grant Barkley Square, its employees, agents and/or independent contractors, the authority to render care and make decisions with respect to the health and well-being of your pet. This power and authority shall extend to and include the authority to make decisions with respect to the feeding, and sheltering of the above referenced animal(s); the authority to seek appropriate medical treatment or attention on behalf of the above referenced animal(s) as may be required, including but not limited to, veterinary, and/or emergency care; and the power to authorize medical treatment and/or procedures in the course of any veterinary and/or emergency care.
This power and authority also includes authorization to place any charges incurred by the above itemized care by any veterinary doctor and/or clinic, emergency animal clinic and/or other care giver, in the course of any necessary treatment, to be placed on your account which will be paid upon request of Barkley Square, or, in the event an account cannot be established, Barkley Square will pay a maximum of $200.00 to begin veterinary treatment. You agree to fully reimburse Barkley Square for all necessary charges incurred in the care of the above referenced animal(s) in the acknowledgment that you are solely responsible for the payment of all necessary costs incurred with respect to the care of the above referenced animal(s).
Barkley Square uses a key lock box system to store keys and does not keep any client house keys in its possession at any time. You may purchase a lock box in which your house key will be stored for the use of Barkley Square pet sitters and dog walkers or you may request that Barkley Square provide you with a key lock box for a $30.00 fee. The lockbox must be attached to a secure location in the immediate vicinity of your front door. Barkley Square shall not be liable for being unable to enter your house due to the inability of any Barkley Square employee to locate the lockbox.
Barkley Square, its employees, agents and/or contractors, will not be held liable to you or anyone who may claim right due to relationship with you for any circumstances beyond its control, including but not limited to an unforeseen illness, injury, accidental death or reaction to veterinary treatment, damage to property or for the acts or omissions in the performance of services on the part of Barkley Square, its employees, agents or contractors, unless such acts or omissions are due to willful misconduct. All animals are cared for by Barkley Square without liability on its part for loss or damage from, but not limited to, disease, death, running away, theft, fire, injury to persons or other animals, or damage to property by your pet(s) or other unavoidable circumstances. You indemnify and hold Barkley Square free and harmless from any obligations, costs, claims, judgments, attorney fees and attachments arising from or in any way connected with services rendered to you unless Barkley Square is judged guilty of willful misconduct. Barkley Square is bonded and insured.